Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern your use of ReferView. By creating an account or using the platform you agree to these Terms. If you do not agree, do not use ReferView.

1. What ReferView Is

ReferView is a marketplace where candidates can pay verified employees to review their profile for specific jobs and refer them where the employee judges the profile a fit, and can book paid one-to-one Career Guidance sessions with employees. Mock Interview is announced as coming soon and is not available to book. ReferView is not an employer and does not guarantee referrals, interviews, offers, or employment.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. Employees must be currently employed at the company they represent and verify a valid corporate email address or employee ID.

3. Referral Requests: What You Pay For

• A referral request is for one specific job that the candidate identifies. The fee pays for the employee's time to review the candidate's profile for that job. It is not a payment for a referral, and a referral is not guaranteed.
• Whether to refer is the employee's decision and depends entirely on the candidate's profile. If the employee judges the profile a fit, they submit the referral through their employer's own referral process and mark it as referred on ReferView. If not, they must share written feedback with the candidate explaining why.
• The employee must accept or decline within 24 hours of the request, and must respond, with a referral or with feedback, within 24 hours of accepting. If either deadline is missed, or the employee declines, the candidate is refunded in full.
• The employee may also choose to refund the candidate in full at any point before they respond, for example when they cannot review the profile properly.
• After the employee responds, the candidate has 24 hours to confirm or raise a dispute. If the candidate does nothing, it is confirmed automatically. A response with genuine feedback and no referral is a completed request and is not refunded, unless the employee chooses to refund or a dispute is upheld.
• ReferView does not guarantee that an employee will refer a candidate, or that an employer will review, interview, or hire a candidate. Hiring decisions are made solely by the employer.
• Employees act independently. They are responsible for following their employer's referral, conflict-of-interest and confidentiality policies, and must not refer anyone where those policies do not allow it. Employees must not share confidential information.
• Buying or selling guaranteed interviews, offers, or confidential information is strictly prohibited.

4. Career Guidance Sessions

• Employees who offer Career Guidance set separate prices for 15-minute and 30-minute sessions and publish their own availability. Candidates can only book times shown as open.
• The employee must confirm a booked session before it starts and within 24 hours of the booking. If they do not, or if they cancel, the candidate is refunded in full.
• A session is a conversation. It does not include a referral, and ReferView does not host the call.

5. Payments, Refunds & Fees

• Employees set their own prices. The checkout displays the price, the 10% platform fee, and the total before payment. Prices are checked again by ReferView when you pay.
• Payment is authorised at checkout. Wallet funds may be reserved while a request is active; provider payments are captured according to the completion flow. This is not a representation that ReferView provides a regulated escrow product.
• Referral requests: the candidate may withdraw a request for a full refund until the employee accepts it. After acceptance it cannot be withdrawn, but the refund rules in section 3 still apply, including the employee's option to refund.
• Career Guidance: the candidate may cancel for a full refund more than 24 hours before the session starts. Cancellations at or within 24 hours of the start are not refundable. Rescheduling is done by cancelling and booking a new time.
• If a dispute is resolved in the candidate's favour, the candidate is refunded in full. If it is resolved in the employee's favour, the employee is paid.
• Refunds are returned to the ReferView wallet or the original payment method used at checkout.
• There are no recurring subscriptions. Employee earnings are calculated from the price according to the employee's reputation tier: 85% (Silver), 90% (Gold, the starting tier for every employee) and 95% (Platinum), before any applicable taxes or statutory deductions. The tier is set automatically from completed requests and candidate ratings, as described on the Reputation page, and the share for each request is fixed when the candidate pays. Earnings and wallet balances can be used to pay for referral requests and sessions.
• ReferView may be required to deduct Tax Deducted at Source (TDS) under applicable Indian tax laws (including but not limited to Section 194H or 194J of the Income Tax Act, 1961) on payouts to Employees. Where applicable, TDS will be deducted before remittance and a TDS certificate (Form 16A) will be issued. Employees are responsible for filing their own income tax returns.

6. Payout KYC

Before withdrawing earnings, Employees must complete identity verification (PAN KYC). Withdrawals are reviewed before they are paid and are subject to a minimum withdrawal amount shown in the dashboard.

7. Disputes and Concerns

If a candidate believes a referral marked as submitted was not made, or a session did not take place, they may raise a dispute from their dashboard. The employee is not paid while a dispute is open. We review available evidence and apply the refund terms above. Hiring outcomes are not grounds for a refund.

8. Prohibited Conduct

• Misrepresenting your identity, employer, or eligibility.
• Sharing confidential or proprietary employer information.
• Circumventing ReferView to avoid fees.
• Harassment, fraud, or any unlawful activity.

9. Account Suspension

We may suspend or terminate accounts that violate these Terms, engage in fraud, or create risk for other users. Funds associated with fraudulent activity may be withheld pending investigation.

10. Limitation of Liability

ReferView is provided "as is". To the maximum extent permitted by law, ReferView is not liable for indirect or consequential damages, lost opportunities, or hiring decisions made by third parties.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the platform. Continued use after changes constitutes acceptance.

12. Contact

Questions about these Terms can be directed to our support team via the contact options on ReferView.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of ReferView shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.

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